Training and Counselling Services Agreement

This Agreement is executed as per the date mentioned on the enrolment form at New Delhi, by and between:

M/s Genrise Global Staffing Private Limited, a company duly incorporated under the Indian Companies Act, 1956, having its registered office at 10, Masjid Moth, Greater Kailash-2, New Delhi – 110048, hereinafter referred to as "Genrise"),

AND

The Candidate, whose details are provided in the duly signed enrolment form by him/her and who has accepted the terms and conditions of the agreement and agreed to the scope of services by signing the commercial annexure specific to their chosen program (hereinafter referred to as "Candidate").

WHEREAS

Genrise is engaged in providing skill development, training, guidance, and necessary support to Indian candidates to pursue their careers abroad.
The Candidate has approached Genrise for the requisite training and career guidance to pursue a career overseas.

About the Program

GENRISE provides counselling, guidance and necessary training including but not limited to the foreign language training, special exam training, mock exams, domain training, behavioral training, essay writing, motivation letter writing, and documentation process guidance to the aspiring candidates.

Language Training: Specialized foreign language training up to the requisite proficiency level, monitored by experts. Candidates will also receive exam preparation classes, mock exams, and proficiency evaluations.
Domain Training: Candidates will receive basic domain-specific training in their field of interest, including behavioural attributes training and skills needed for career progression.
Job/Course Application Assistance: Guidance on the application process, including CV preparation, translation, motivation essay writing, and assistance in applying to various institutes abroad.
Program Enrolled & Scope of Services: As per the details outlined in the signed Annexure by the candidate.
Training and Counselling Services Fees – Candidate agrees to pay the fees as mentioned in the duly signed commercial annexure for the scope of services defined in this agreement. Payments will be accepted through RTGS/NEFT/Electronic Transfer/Demand Draft payable at New Delhi in the name of “Genrise Global Staffing Private Limited” only.
Third Party Expenses - Any third-party expenses such as exam fees to the apex exam conducting body, third party document translation, attestation or authentication are excluded from the Genrise Program fees. Candidates understand these charges are independent of the scope of services and must be paid by them directly to the third party as and when they become due.

Refund Policy
The candidate will not be entitled or eligible for any refund of the fee paid by him if he / she leaves the program due to any reason at any moment of time. The candidate is liable to pay full fee before commencement of the specified milestone.
The candidate will not be entitled or eligible for any refund of the fee paid by him if the documents submitted are found to be forged and/or incomplete.
The candidate will not be entitled or eligible for any refund of the fee paid by him if he/she avails the services and is not willing to apply for course/job in the foreign country.
The candidate will not be entitled or eligible for any refund of the fee paid by him if after the completion of foreign language and cultural training, he /she does not clears the required foreign language exam.
No refund will be applicable if a candidate does not get a visa due to any including but not limited to criminal background / medical condition / incomplete documents / non-availability of passport / rejection by embassy etc.
The organisation reserves the right to change the fee or the policy guidelines for any program as deemed fit at any time. The fee applicable at the time of payment of Registration Amount by the candidate will be levied.
In case candidate is not able to clear the GENRISE internal assessments/exams or Goethe level assessment, they shall not be promoted to next level of the language training. In such a scenario, candidates shall have the option to avail refresher/ bridge level wise language course on payment basis. Cost of such refresher/ bridge courses shall be additional to Genrise fees as agreed and shall be communicated separately to the candidates before commencement of those courses.
Genrise shall not be liable for failures to fulfill its duties in situations beyond its control, such as a force majeure, pandemics such as COVID 19 and/or similar events, strikes, changes in Indian or foreign country laws related to the vocational training. In case of such an event, all the fees shall be refunded to the candidate except the training fees paid for the Language training

Admission
Admission to a program depends upon fulfilling the eligibility criteria for that particular program.
Admission to any program is non-transferable to any other individual.
It is the sole responsibility of the candidate to keep updating the information provided at the time of admission to GENRISE. This includes the correspondence/mailing address, phone number, and e-mail ID.

Enrolment Form
An admission is deemed to be complete only if the enrolment form is duly filled, a photograph is attached, and the form is signed by the candidate/guardian.
Filling up of the enrolment form by a person other than the candidate is not desirable. In case someone else is filling up the form on behalf of the candidate, it is preferred that the person is the guardian. The candidate is required to attest the guardian’s signature before starting the course.

Attendance
In order to achieve the desired progress, it is mandatory for a candidate to attend classes regularly. It is imperative that every candidate has at least 75% attendance during the entire duration of the program.
If a candidate needs to take leave for a specific period for a genuine reason, he/she needs to inform the faculty and GENRISE accordingly through an e-mail.
Adjustments for the sessions can be made before leave is taken, so that the candidate does not end up missing any part of the course. If any candidate is absent without notice for 7 consecutive sessions, the management reserves the right to take his/her name off the rolls.
In case of irregular attendance, the respective parent/guardian might be informed; and for those who are short of attendance without any valid reason, the management reserves the right to debar them from the rest of the program.

Batch Allocation Rules

The batch allocation policy ensures a fair, transparent, and efficient assignment of canddiates to batches based on availability, academic level, and preferences while maintaining an optimal learning environment.

Batch Allocation Criteria

Students will be allocated to batches based on the following factors:

Enrollment Date / Application Order – First-come, first-served basis unless otherwise specified.
Academic Performance / Entrance Test Scores – Certain batches (e.g., advanced or fast-track) may require merit-based allocation.
Student Preferences – Consideration of preferred time slots (morning, afternoon, evening) based on seat availability.
Course Selection – Batches are assigned according to the subjects, difficulty levels, and duration of the course chosen.
Batch Capacity – Each batch has a fixed seat limit; once full, students will be placed in the next available batch.
Special Considerations – Adjustments for students requiring disability accommodations or flexible schedules.

Batch Size & Limits

Minimum and maximum batch size is predefined for each course.
If a batch has low enrollment, it may be merged with another batch or rescheduled.
Overcrowding beyond the batch limit is strictly prohibited to ensure a high-quality learning experience.

Late Enrolment & Batch Transfers

Late enrolments will be allocated to existing batches only if seats are available.
Batch change requests will be considered under the following conditions:-A valid reason is provided (e.g., health issues, time conflicts, relocation).-The request is submitted before the batch change deadline (e.g., within the first two weeks).The requested batch has available seats.Batch transfer fee may apply in some cases.

Priority Batch Allocation

Certain students may receive priority allocation, such as:
-Merit-based students (scholarship holders, top scorers).
-Repeating students who need revision batches.
-Students with urgent exam preparation needs (e.g., crash courses).

Attendance & Batch Retention

Students must maintain the minimum attendance requirement (e.g., 75%) to retain their batch placement.Failure to meet attendance criteria may result in:-Reallocation to another batch with different timing.-Denial of access to certain coaching resources.

Non-Compliance & Cancellations

If a candidate misses multiple classes without prior notice, we may:-Reassign the seat to another candidate.-Deny further batch transfers.-Apply penalties as per the institute's refund/cancellation policy.

Amendments & Policy Updates

Genrise Global Staffing reserves the right to modify batch allocation rules based on academic and operational needs. Any changes will be communicated to students in advance.

Class Discipline

Every faculty will play the role of a friend and mentor; and not a strict disciplinarian. However, in order to make the course fruitful for all candidates, basics of discipline, such as punctuality and order, need to be maintained.

Late Fee Payment Terms

Fee Structure

All fees for services provided must be paid in accordance with the agreed terms as outlined in the agreement. Fees are due on the specified due date as indicated on the agreement.

Payment Terms

Payments must be made in full on or before the specified due date as mentioned in the agreement.Accepted payment methods include UPI/RTGS/NEFT/Credit Card/Debit Card/Cheque.

Late Payment Policy

In the event that payment is not received by the due date, the following late payment clauses will apply:

Grace Period : A grace period of five (5) days will be provided from the due date. No penalties will be applied during this period.
Late Payment Penalties : If payment is not received after the grace period, a late payment fee will be applied as follows:

A flat fee of Rs.100 (Rupees one hundred only) per day from the day the grace period is over till the day the due fees is paid or ten (10) days whichever is earlier.
A flat fee of Rs.200 (Rupees Two Hundred only) per day from the sixteenth (16th) day till the twenty fifth (25th) day.
Suspension of Services

Services may be suspended if the account remains unpaid for more than twenty five (25) days (5 day grace period plus 20 days additional period) after the due date. Genrise Global Staffing Pvt Ltd further reserves the right to terminate the agreement if payment is not received within five (5) days of service suspension.

Payment Disputes

If a payment dispute arises, the candidate must notify in writing at info@genrise.in within three (3) days of the fee due date as mentioned in the agreement. Disputed amounts will not be subject to late payment fees until the dispute is resolved.

Payment Arrangements

In case of financial difficulties, candidates are encouraged to write a mail at info@genrise.in with all supporting documents to discuss alternative payment arrangements. These arrangements are subject to approval on case to case basis and must be documented in writing.

Legal Action

Genrise Global Staffing Private Limited reserves the right to pursue legal action to recover outstanding balances, including court costs and attorney fees.

Amendments

Genrise Global Staffing Private Limited reserves the right to amend this fee policy at any time. Enrolled canddiates will be notified of any changes in writing.

Validity of Agreement

The agreement shall be valid for one year or till the training and counselling services to the candidate are not completed by Genrise, whichever is earlier and may be extended further with mutual understanding. In case of pre-termination of the agreement for any valid reason, GENRISE is not liable to refund any amount paid by the candidate.

Settlement of Disputes

The parties shall put all their endeavours towards settling the disputes and differences amicably. In case of failure to resolve the disputes amicably, the same shall be referred to arbitration in accordance with the provisions of International Council of Alternate Dispute Resolution (AICADR). Seat of arbitration shall be in New Delhi and Courts of Delhi would have exclusive jurisdiction and language shall be in English. Declaration: The candidate hereby declares and acknowledges that he/she has read and agrees to all the terms and conditions listed above, with the duly signed commercial annexure.Annexure A– Scope of Services for AusbildungCandidates has opted to pursue (Dual Degree - Ausbildung Program)in Germany and GENRISE shall provide following services to the Candidates:

Detailed overview of the vocational studies in Germany. Know-how/process to apply for vocational courses in Germany
Extensive German Language training up-to B1/B2 level over 7-8 months duration.
Periodic review of their performance in German Language Training highlighting strengths and weakness of each candidate.
One to one doubt clearing session from the experts on request basis.
In house Assessment test at completion of each completed level of German Language.
Special Goethe Institute B1 exam preparatory classes in post completion of Language Training.
Minimum 2 mock Goethe B1 level exam tests
Basic domain training to candidates in the areas of their interest in Vocational Training Course
Behavioral attributes training with respect to domain chosen
CV preparation as per German acceptable standards including translation in German Language
Preparing motivation essays for applying to the German Institute.
Documentation assistance for applying to the Institutes including the education certificate translation in German Language.

Responsibilities of CANDIDATE: -

To undergo requisite training of German Language and cultural training It is the responsibility of candidate to attend and successfully complete the training course and acquire B1 level certification by passing external German Language test. In case of failure in B1 examination, candidate understands the fact that they can’t apply for vocational courses in Germany
To successfully complete the online-interview with representatives from the company in German language.
To provide all the information with respect to documentation, testimonials in accurate manner, any false information may hinder the application process.
To fulfil the formal conditions related to the visa process as stated by the German visa authorities.
To complete and present documentary proof of all necessary vaccines for travel to Germany
To present a valid and recent character certificate issued by the Indian police authorities.

Force MajeureIn no event shall Genrise be responsible or liable for any failure or delay in fulfilling or performing any term of this Agreement, if such failure or delay is caused by or results from acts beyond control including a) acts of nature b) flood, fire, earthquake, natural calamities, pandemics c) war, invasion, riot or other civil unrest d) action by any governmental authority, change in laws or regulations. In case of any force majeure this Agreement may stand suspended until such Force Majeure event has passed. Annexure B– Scope of Services for Registered NurseCandidates has opted to pursue language training and counseling for Registered Nurse program applicable for Germany and GENRISE shall provide following services to the Candidates:

Detailed overview of the Registered Nurse Job in Germany and know-how/process to apply for Registered Nurse Job in Germany
Extensive German Language training up-to B1/B2 level over 7-10 months duration.
Periodic review of their performance in German Language Training highlighting strengths and weakness of each candidate.
One to one doubt clearing session from the experts on request basis.
In house Assessment test at completion of each completed level of German Language.
Special Goethe Institute B2 exam preparatory classes in post completion of Language Training.
Minimum 2 mock Goethe B2 level exam tests
Basic domain training to candidates in the areas of their interest in Vocational Training Course
Behavioral attributes training with respect to domain chosen
CV preparation as per German acceptable standards including translation in German Language
Preparing motivation essays for applying to the German Institute.
Documentation assistance for applying to the Job including the education certificate translation in German Language.

Responsibilities of CANDIDATE: -

To undergo requisite training of German Language and cultural training It is the responsibility of candidate to attend and successfully complete the training course and acquire B2 level certification by passing external German Language test. In case of failure in B2 examination, candidate understands the fact that they can’t apply for Registered Nurse Job in Germany
To provide all the information with respect to documentation, testimonials in accurate manner, any false information may hinder the application process.

Force MajeureIn no event shall Genrise be responsible or liable for any failure or delay in fulfilling or performing any term of this Agreement, if such failure or delay is caused by or results from acts beyond control including a) acts of nature b) flood, fire, earthquake, natural calamities, pandemics c) war, invasion, riot or other civil unrest d) action by any governmental authority, change in laws or regulations. In case of any force majeure this Agreement may stand suspended until such Force Majeure event has passed. Annexure C– Scope of Services for TITP/SSW JapanCandidates has opted to pursue language training and counseling for Specified Skilled Worker – Care Worker program applicable for Japan and GENRISE shall provide following services to the Candidates:

Detailed overview of the SSW – Care worker Nurse Job in Japan and know-how/process to apply for Care Worker Job in Japan
Extensive Japanese Language training up-to N4 level over 7-10 months duration.
Periodic review of their performance in Japanese Language Training highlighting strengths and weakness of each candidate.
One to one doubt clearing session from the experts on request basis.
In house Assessment test at completion of each completed level of Japanese Language.
Special JLPT/NAT/JFT N4 level exam preparatory classes in post completion of Language Training.
Minimum 2 mock JLPT/ NAT/ JFT N4 level exam tests
Basic domain training to candidates in the areas of their interest in Care Worker
Behavioral attributes training with respect to domain chosen
CV preparation as per Japan acceptable standards including translation in Japanese Language
Documentation assistance for applying to the Job including the education certificate translation in Japanese Language.

Responsibilities of CANDIDATE: -

To undergo requisite training of Japanese Language and cultural training It is the responsibility of candidate to attend and successfully complete the training course and acquire N4 level certification by passing external Japanese Language test. In case of failure in N4 examination, candidate understands the fact that they can’t apply for Care Worker Job in Japan
To provide all the information with respect to documentation, testimonials in accurate manner, any false information may hinder the application process.