MEA License Number: Delhi/Company/5817722/2023
This Agreement is executed as per the date mentioned on the enrolment form at New Delhi, by and between:
M/s Genrise Global Staffing Private Limited, a company duly incorporated under the Indian Companies Act,1956, having its registered office at 10, Masjid Moth, Greater Kailash-2, NewDelhi – 110048, hereinafter referred to as "Genrise"),
AND
The Candidate, whose details are provided in the duly signed enrolment form by him/her and who has accepted the terms and conditions of the agreement and agreed to the scope of services by signing the commercial annexure specific to their chosen program (hereinafter referred to as "Candidate").
WHEREAS
A. Genrise is engaged in providing skill development, training, guidance, and necessary support to Indian candidates to pursue their careers abroad.
B. The Candidate has approached Genrise for the requisite training and career guidance to pursue a career overseas.
1. About the Program
GENRISE provides counselling, guidance and necessary training including but not limitedto the foreign language training, special exam training, mock exams, domaintraining, behavioral training, essay writing, motivation letter writing, and documentation process guidance to the aspiring candidates.
a. Language Training: Specialized foreign language training up to the requisite proficiency level, monitored by experts. Candidates will also receive exam preparation classes, mock exams, and proficiency evaluations.
b. Domain Training: Candidates will receive basic domain-specific training in their field of interest, including behavioral attributes training and skills needed for career progression.
c. Job/Course Application Assistance: Guidance on the application process, including CV preparation, translation, motivation essay writing, and assistance in applying to various institutes abroad.
d. Program Enrolled & Scope of Services: As per the details outlined in the signed Annexure by the candidate.
e. Training and Counselling Services Fees – Candidate agrees to pay the fees as mentioned in the duly signed commercial annexure for the scope of services defined in this agreement. Payments will be accepted through RTGS/NEFT/Electronic Transfer/Demand Draft payable at New Delhi in the name of“Genrise Global Staffing Private Limited” only.
f. Third Party Expenses - Any third-party expenses such as exam fees to the apex exam conducting body, third party document translation, attestation or authentication are excluded from the Genrise Program fees. Candidates understand these charges are independent ofthe scope of services and must be paid by them directly to the third party asand when they become due.
2. Refund Policy
a. The candidate will not be entitled or eligible for any refund of the fee paid by him if he / she leaves the program due to any reason at any moment of time. The candidate is liable to pay full fee before commencement of the specified milestone.
b. The candidate will not be entitled or eligible for any refund of the fee paid by him if the documents submitted are found to be forged and/or incomplete.
c. The candidate will not be entitled or eligible for any refund of the fee paid by him if he/she avails the services and is not willing to apply for course/job in the foreign country.
d. The candidate will not be entitled or eligible for any refund of the fee paid by him if after the completion of foreign language and cultural training, he/she does not clears the required foreign language exam.
e. The organisation reserves the right to change the fee or the policy guidelines for any program as deemed fit at any time. The fee applicable at the time of payment of Registration Amount by the candidate will be levied.
f. In case candidate is not able to clear the GENRISE internal assessments/exams or Goethe level assessment, they shall not be promoted to next level of the language training. In such a scenario,candidates shall have the option to avail refresher/ bridge level wise language course on payment basis. Cost of such refresher/ bridge courses shall beadditional to Genrise fees as agreed and shall be communicated separately to the candidates before commencement of those courses.
g. Genrise shall not be liable for failures to fulfill its duties in situations beyond its control, such as a force majeure,pandemics such as COVID 19 and/or similar events, strikes, changes in Indian or foreign country laws related to the vocational training. In case of such an event, all the fees shall be refunded to the candidate except the training fees paid for the Language training
3. Admission
a. Admission to a program depends upon fulfilling the eligibility criteria for that particular program.
b. Admission to any program is non-transferable to any other individual.
c. It is the sole responsibility of the candidate to keep updating the information provided at the time of admission to GENRISE.This includes the correspondence/mailing address, phone number, and e-mail ID.
4. Enrolment Form
a. An admission is deemed to be complete only if the enrolment form is duly filled, a photograph is attached, and the form is signed by the candidate/ guardian.
b. Filling up of the enrolment form by a person other than the candidate is not desirable. In case someone else is filling up the form on behalf of the candidate, it is preferred that the person is the guardian. The candidate is required to attest the guardian’s signature before starting the course.
5. Attendance
a. In order to achieve the desired progress, it is mandatory for a candidate to attend classes regularly. It is imperative that every candidate has at least 75% attendance during the entire duration of the program.
b. If a candidate needs to take leave for a specific period for a genuine reason, he/she needs to inform the faculty and GENRISE accordingly through an e-mail.
c. Adjustments for the sessions can be made before leave is taken, so that the candidate does not end up missing any part of the course. If any candidate is absent without notice for 7 consecutive sessions,the management reserves the right to take his/her name off the rolls.
d. In case of irregular attendance, the respective parent/guardian might be informed; and for those who are short of attendance without any valid reason, the management reserves the right to debar them from the rest of the program.
6. Class Discipline
Every faculty will play the role of a friend and mentor; and not a strict disciplinarian. However, in order to make the course fruitful for all candidates, basics of discipline, such as punctuality and order, need to be maintained.
7. Validity of Agreement
The agreement shall be valid for one year or till the training and counselling services to the candidate are not completed by Genrise, whichever is earlier and may be extended further with mutual understanding. In case of pre-termination of the agreement for any valid reason, GENRISE is not liable to refund any amount paid by the candidate.
8. Settlement of Disputes
The parties shall put all their endeavours towards settling the disputes and differences amicably. In case of failure to resolve the disputes amicably, the same shall be referred to arbitration in accordance with the provisions of International Council of Alternate Dispute Resolution(AICADR). Seat of arbitration shall be in New Delhi and Courts of Delhi would have exclusive jurisdiction and language shall be in English.
Declaration: The candidate hereby declares and acknowledges that he/she has read and agrees to all the terms and conditions listed above,with the duly signed commercial annexure.
